Instagram

Your users' chatbots, answering Instagram DMs around the clock.

The Instagram extension adds a channel to an existing chatbot rather than asking users to build a second one. Once an Instagram business account is linked through its connected Facebook page, incoming direct messages arrive on a webhook and are answered by the chatbot the user already trained — same knowledge base, same tone, same model. A test-configuration action confirms the link works before anything is switched on.

Instagram is where a lot of small brands actually get asked about pricing, availability and shipping, usually outside working hours, so automating the first reply has an obvious and immediate payoff — and because the bot is already trained, setup is measured in minutes rather than days. On the commercial side, the number of Instagram bots an account may run is capped: a global limit applies to free users and each subscription plan carries its own allowance, which makes channels a natural way to differentiate tiers without withholding the core product.

Key features

• Channel, not a rebuild — attaches to a chatbot the user has already trained.
• Automatic DM replies — inbound messages arrive via webhook and are answered without human involvement.
• Business account resolution — finds the Instagram account linked to the user's Facebook page.
• Test before launch — verify credentials with a dedicated configuration test.
• Per-plan bot quotas — a global limit for free users and a separate allowance per subscription plan.
• Minutes to set up — no new training, no new knowledge base, no new content.

Powered by

Messaging runs on the Meta Graph API. Meta delivers and sends the messages; the answers themselves come from whichever model powers the connected chatbot.

Ideal for

• DTC brands whose customers ask questions in DMs rather than by email.
• Creators and influencers with more inbound messages than they can read.
• Local businesses taking bookings and enquiries through Instagram.
• Operators wanting an easy, visible channel upsell on top of the chatbot plan.